Need to talk to someone

Changing a time, cancelling a booking, or still waiting on a refund. Calling the hotline is fastest: with your booking code in hand, we can pull up your booking in seconds.

Call our team1900 0000Every day, 8am–10pm. Fastest when your booking time is close.
Send an emailhotro@lensan.vnReply within 24 business hours. Good when you need to attach a screenshot.
Your personal dataprivacy@lensan.vnWant to see what Lensan holds about you, or have it all deleted? Send it here.

Before you call

Open your confirmation message and find your booking code. With the code, we can pull it up right away. You can also view and cancel your booking yourself on the booking lookuppage.

Run a venue?

Same hotline. Lensan sets up your first venue for you, free of charge. Want to see it first? Read the page for venue owners.