Support
Updated 12/10/2026
Having trouble with the Lensan or Lensan Partner app? Check the questions below, or send a request from the Help section inside the app.
Contact
- In the app: Account → Help (Lensan) or More → Support (Lensan Partner). This is fastest because your request already includes the booking details.
- Email: hotro@lensan.vn, answered within 1 business day.
- Personal data and account deletion: privacy@lensan.vn.
Does Lensan cost anything?
No. Both apps are free with no in-app purchases. You pay the venue directly for court time.
I didn't get a one-time code
Check the phone number is correct and you have signal, then wait 60 seconds before resending. If it still doesn't arrive, email us with your phone number and we will check.
My booking has been pending for a long time
Some venues approve bookings by hand. If play time is close and it is still pending, call the venue number shown in the booking details, or cancel and book another court.
I own a venue and want to list it
Install the Lensan Partner app, sign in with your phone number and follow the five setup steps. Email us if you would like help setting up.
Reporting content or users
Tap ··· on a post, comment or profile and choose Report or Block. Reports are reviewed within 24 hours.
Questions about this page? Contact Lensan.